Terms and Conditions
Please read the booking terms and conditions carefully. These are the sole terms and conditions of the contract between you (the Customer) and the tour organiser (Ataman Tours).
Pricing
Ataman Tours reserves the right to change or amend the prices shown on this site at any time.
Booking and confirmation
The customers will receive confirmation by email to the email addresses they have provided. The booking is binding upon both Ataman Tours and the Customer, as the Customer pays the agreed amount and Ataman Tours confirms the booking.
Changes and cancellations
The customer shall send a request via email to make changes to the date of their booking. Ataman Tours do not guarantee the acceptance of the request as there may not be available spots for requested dates. Please check your booking details carefully after you have booked your experience to make sure that there are no mistakes. The customer shall send a request via email (info@atamantours.com) to cancel the confirmed bookings. The cancellation policy below is valid for the management of the cancellations.
Cancellation policy
For a full refund, the customer should cancel their booking at least 72 hours in advance of the start date of the experience. If the booking is cancelled within 72 hours of the start date of the experience, there will not be any refund paid to the customer.
Responsibilities of Ataman Tours
Ataman Tours does not take any responsibility nor compensate the customer for any events caused by circumstances that could not have reasonably been foreseen or prevented by Ataman Tours when entering an agreement with the customer. These circumstances may include but are not limited to war, government restraints, quarantine orders, state of emergencies, severe weather conditions.
When circumstances occur beyond Ataman Tours’ control, we will notify you of the change to your arrangement in order to find a suitable date for your experience. However, Ataman Tours will not make a compensation for any kind of responsibility. The liabilities of Ataman Tours are limited only to the price paid for the booked arrangements.
Responsibilities of the Customer
Participation in the experiences takes place entirely at the customers’ own risk. Customers are liable for any damage to persons and material caused by themselves. It is strongly recommended that the customer and all members of their party have suitable and sufficient travel insurance. Ataman Tours cannot be held responsible for any liability, expenses or losses that may occur as a result of being inadequately insured.
It is the customer’s responsibility to check with the appropriate authorities about any visa and immigration requirements. Ataman Tours does not accept any responsibility in the case of customers traveling without the correct passport, visa, health insurance or any other immigration requirements. It is the customer’s responsibility to be at the meeting point at the agreed-upon time (the time the experience starts). The customer is responsible for his or her own personal safety and the safety of any accompanying people dependent upon the customer. The customer is also responsible for the safety of her or his own belongings.
Complaints
If there are any complaints about the experiences, they shall be brought to the attention of the staff immediately and Ataman Tours must be notified of the complaints as early as possible. If the complaint is accompanied by a claim for a refund, the written claim must be sent to Ataman Tours (info@atamantours.com) within two weeks following the experience date.
Please note that the compensation liability is limited to the direct cost of the experience. If the customer and Ataman Tours fail to reach any agreement about the dispute, only the related Finnish laws will be used to solve the dispute, and the dispute will be handled only in a Finnish court of law.
Privacy policy
Ataman Tours understands and respects the importance of the privacy of visitors to our website. All personal data that we collect are used and held to comply with the General Data Protection Regulation and the Personal Data Act. When making a reservation or purchase, the customer agrees that Ataman Tours will process their personal data to manage the booking. The information will not be used for commercial purposes and will not be disclosed to third parties.
Please note that, by using our website and booking our services, you confirm the agreement of this privacy policy. Other than our website, our experiences are advertised on reseller websites and other major platforms such as TripAdvisor, Viator, Airbnb Experiences. If you make a booking on another platform, please remember to read their privacy policies.
Data collection
We obtain personal information when you make a reservation request on our website, by email or by phone call. We only collect the personal information you provide to us. Please note that, if you do not provide your personal information, we may not be able to process your booking.
Cookies
This Website uses cookies. By browsing this site, you agree to the use of cookies. Cookies are small text files that are placed on your computer or mobile device by the website and automatically collect some information that you do not provide directly. The cookies are used in order to make the website work more efficiently and be more user friendly. We may use cookies also to enhance your experience on the website and to provide certain services that require the identification of the user’s path through the navigation pages.
If you have any questions regarding our privacy policy, please contact us by email at info@atamantours.com.